Question 1

COMPUTERS & APPS

Accepted Answer

• Desktop and Notebook Computers
Today's cutting-edge computer systems come with the power and features to handle the most demanding applications designed for business and personal productivity, graphics design, education, entertainment and more. With a focus on business productivity, PRS assists businesses in finding the best systems tailored for their specific needs. Whether purchasing systems from PRS, or through another trusted seller, PRS helps with defining specifications, ordering and acquisition, installation and customization, and training.
 • Mobile Devices
Managing a mobile and work-from-home workforce presents a unique set of challenges. PRS helps businesses leverage mobile technology, such as smartphones, tablets and portable computers, to facilitate team communication and collaboration, increase personal productivity, and enable secure access to company information from wherever you are.

• Apps and Productivity
Finding the right applications to manage and run your business can enhance employee productivity and streamline business processes. From basic word processing and spreadsheet apps to industry-specific solutions for manufacturing, healthcare, local government and others, PRS can facilitate selection, customization, and training.

Question 2

SERVERS & NETWORKING

Accepted Answer

• File and Application Servers
For businesses that need secure, centralized file sharing, databases for business applications, and system management services, PRS excels at engineering server solutions with a focus on reliability and performance. 
 • Networking
PRS designs secure wired and wireless networks for connectivity between servers, computers, printers and other devices. Emphasis is placed on choosing reliable, industry-leading networking equipment, including routers, firewalls, switches, and wireless access points. 
 • Internet Gateway and Firewall
PRS recognizes the importance of protecting your systems from outside threats and intruders, so Internet access solutions are designed with security in mind. Gateway and firewall devices provide secure access to and from external networks and services, including the Internet, branch offices, and remote users.

Question 3

INTERNET & CLOUD SERVICES

Accepted Answer

• Internet Domain and Web Hosting
Your .com (or .net, .org, etc.) domain is your business’ unique identity, associated with your website, email, and other Internet services. PRS handles all aspects of domain registration and the selection and setup of website hosting services.
 
 • Hosted Business Applications
PRS works closely with vendors that provide hosted business solutions, including Microsoft 365, Google Workspace, and other services for customer management, accounting, manufacturing, etc.
 • Cloud Storage Services
PRS helps businesses implement solutions to store and share files and data in the Cloud and protect critical company data with backup and encryption.
 • Hosted Security Solutions
For protection services such as antivirus, spam filtering, and password management, PRS finds and implements hosted security solutions for businesses, with simple centralized monitoring and management. 
 • Social Media
PRS works with businesses to build a strong Internet presence through social media channels such as LinkedIn, Twitter, Facebook, Instagram, and YouTube.

Question 4

EMAIL & COMMUNICATIONS

Accepted Answer

• Messaging and Collaboration
Communication services like email and instant messaging should be reliable and easy to use, allowing your team to spend more time focusing on your business and less time struggling with complex technology. PRS provides support for leading messaging and collaboration platforms such as Microsoft 365 and Google Workspace. Let us worry about the complexities.
 • Voice and Phone Services 
PRS partners with trusted vendors that provide cloud-based, hosted phone services via the Internet—also known as Hosted or Cloud-Based VOIP (Voice Over Internet Protocol). Advantages include a lower upfront cost (the system is owned, maintained, and upgraded by the provider), advanced call-handling features, and the ability to self-manage the system via a web browser. For many small businesses, the cost of a hosted solution is comparable to or lower than traditional phone services.

Question 5

CYBERSECURITY & DATA PROTECTION

Accepted Answer

PRS partners with leading security vendors to provide best-in-class protection and centralized management for all systems and networks within your organization. Services include:
 • Endpoint Protection (computers, servers and mobile devices)
Antivirus, antispam, firewall services, content filtering, application and external device control, and more.
 • Gateway Security (the point between your network and the Internet)
Antivirus, anti-spam, firewall services, intrusion prevention, content and application filtering, and more. 
 • Mobile Device Security
Manage company-owned equipment and set BYOD (Bring Your Own Device) policies.
 • Password Management
Securely manage passwords for your organization, teams, and individuals. Dark Web monitoring to detect and report on compromised passwords and personal information.
 • Data Encryption
Ensure that information transferred over networks and stored on servers, computers and portable devices is securely encrypted to prevent unauthorized access.
 • Data Backup and Recovery
Backup of company data to secure locations including external media, storage systems, remote locations, and cloud-based storage. Ensure that data can be recovered in the event of equipment failure, unintended deletion, and ransomware attacks.
 • Network Monitoring
Prevent problems before they occur by monitoring networking hardware, software, and programs for unusual or malicious activity and potential failures.
 • Power Protection
Power protection and battery backup to protect against damage to equipment and data loss in the event of power loss and other power-related incidents.
 • Industry Network Security Standards Guidance
    • NIST, ISO, CMMC, PCI Compliance
    • Cybersecurity Training
    • Team Instruction 
To recognize threats, common methods of attack, and best practices for safe computing.

Question 6

TECH SUPPORT

Accepted Answer

• Repair and Maintenance for Computers, Devices, and Networking
 • Remote and Onsite IT Support 
 • Remote and Onsite Troubleshooting 
 • Backup and Disaster Recovery

Question 7

ENTERPRISE IT INFRASTRUCTURE

Accepted Answer

Recognizing that small and medium-sized businesses can benefit from the types of solutions available to larger companies, PRS Group’s Enterprise IT Infrastructure services are designed to ensure that even the smallest businesses receive a cohesive, advanced, and organized set of customized solutions for their IT needs. We are dedicated to lending our undivided, forward-thinking attention to businesses of all sizes. Whether we serve as your sole IT provider or complement your internal IT team, we can lower costs by strategically creating dependable IT solutions and computing systems.

Enterprise IT Infrastructure services Include:
 • Data Center Planning and Design
 • Rack Systems Design and Installation
 • Server Cooling and Network Power Distribution
 • Server Design and Implementation
 • Data Storage Solutions
    • Direct Attached Storage (DAS)
    • Storage Area Networks (SAN)
    • Network Attached Storage (NAS)
    • Cloud Storage

• Network Design and Installation
    • Network Security Appliances
    • Routers and Switches
    • Fiber and Copper Integration
    • VLANs and Network Segmentation
    • IP Address Design and Planning
    • Branch Office Connectivity and WAN Connectivity
    • Virtual Private Networks (VPNs)
 • Virtualization
    • VMware
    • Hyper-V
 • Microsoft Windows Server Solutions
    • Active Directory Services
    • Networking Services: DNS, DHCP, etc.
    • Remote Desktop Services
    • Messaging and Collaboration
    • Web Hosting Services
    • Database Services
    • File and Print Services
    • Security and Network Monitoring
    • Group Policy and Management

• Risk and Vulnerability Management
 • Network Auditing and Documentation
 • Vendor Engagement

SERVICES

Every service, network design, and application integration is designed and customized to fit your organization’s unique needs and goals while adhering to IT best practices.

SERVICES

Let us know how we can help you.

WHAT CLIENTS SAY

INDUSTRIES SERVED

Your Outsourced IT Partner North of Boston

Driven by technology. Dedicated to the people we serve.